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Refund & Cancellation Policy

Refund & Cancellation Policy - Website Design & Build, Graphic Design Work (OTC-One Time Charge)

  • Before any initial work is started, BrandyWine Technology Services, LLC requires 50% down and at project completion when customer is satisfied with project and all success criteria is met, the remaining 50% balance will be due. We meet on an iterative basis to ensure project goals align & expectations are being met during website design & build and digital graphic design work and sign contract when complete.

  • if for any reason customer decides to cancel project after partial payment received and before work has started, partial payment will be refunded to original payment method chosen.

  • If for any reason customer decides to cancel project after partial payment received and initial work has been completed customer will not be refunded as the work completed(custom work based on customer requirements & time and effort spent) before they cancelled the project was done according to the original agreement both parties signed for during website design & build and digital graphic design work.

  • If customer is dissatisfied with project at project completion and customer and BrandyWine Technology Services, LLC could not come to a satisfactory resolution, customer is entitled to not pay the remaining balance due for website design & build and digital graphic design work.

  • Refund and cancellation requests must be in writing only sent to info@brandywinetechnologyservicesllc.com and customer has thirty(30) days to request a refund from the partial payment received date prior to work starting.

  • The refund policy will not apply if customer has not been in communication with BrandyWine Technology Services, LLC for more than two consecutive months.

  • Any non digital design print work e.g business cards paid is non-refundable unless an error on our part.

Refund & Cancellation Policy - Digital Marketing & Website Maintenance Work (RMC-Recurring Monthly Charge)

  • BrandyWine Technology Services, LLC is not responsible for changes in the policies of search engines which may affect SEO and this can happen at any time, without warning and BrandyWine Technology Services, LLC has no control over this.

  • For custom marketing projects, client will review & approve all marketing materials prior to publish and therefore no refund or credit will be given after marketing materials have been published.

  • Recurring services will be billed monthly or yearly and prior to published work. Any payment delays will result in project delays.

  • Customer can opt to cancel or terminate but cancellation requests must be in writing only sent to info@brandywinetechnologyservicesllc.com and customer has thirty(30) days to request cancellation without penalty.

  • BrandyWine Technology Services, LLC has the right to terminate contract with customer by written form.

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